We take pride in standing behind the tools we produce and sell through our direct channels and authorized retailers. If you have purchased a product directly from Benchmade and it is in its original condition, you can return it within 60 days of purchase for a replacement or refund. Please note Benchmade doesn’t exchange knives.
For details regarding our Benchmade LifeSharp Service or Benchmade Warranty, click the respective links.
If you have purchased a Benchmade product from an authorized dealer, we are more than happy to assist with servicing, but kindly direct any return-related inquiries to the dealer from whom you made the purchase.
CUSTOMIZED OR PERSONALIZED PRODUCTS
Customized and personalized products are unique in nature. We want your order to meet your exact specifications, so it’s essential to carefully review all customization details, including spelling, dates, names, and graphics, before submitting your order. We guarantee the craftsmanship and quality of our customized products and ensure that your tool will be personalized exactly as requested.
Custom knives and knives that have been personalized are not eligible for return or refund. However, if we make a mistake, we are committed to rectifying the situation and making it right.
At Benchmade, we strive to provide exceptional products and customer satisfaction. If you have any further questions or concerns, please don’t hesitate to reach out to our customer service team.
APPAREL & ACCESSORY RETURNS
We want to ensure you’re completely satisfied with your purchase. Benchmade apparel and accessories follow our standard 60-day return window and must meet the following criteria to qualify for a return:
- Apparel: Unworn, unwashed, and original tags still attached
- Accessories: Unused and in new condition
- Returned in original packaging when possible
Items that do not meet these conditions may not be eligible for a refund.
RETURN PROCESS
To submit a return, visit returns.benchmade.com and enter your order information. The customer is responsible for the cost of return shipping.
Once your item is received and inspected, refunds are typically processed within 3 business days. Refunds are issued to the original payment method.